Client Support Coordinator

About the role

As a Client Support Coordinator within JLL Healthcare Powered by ATG, you will ensure healthcare facility clients derive maximum value from enterprise solutions. You will act as the primary contact for technical support, user management, and solution implementation, blending problem‑solving with relationship management.

Key responsibilities

• Provide first‑line support and troubleshooting for over 10 complex enterprise solutions, analysing data to identify and resolve issues.
• Perform data fixes within databases, maintaining data integrity and system stability across client accounts.
• Manage user access requests, configuring permissions for new and renewal accounts.
• Communicate with internal teams and clients to ensure timely issue resolution and a positive experience.
• Lead implementation projects, gathering client requirements, configuration data and establishing realistic timelines.
• Deliver comprehensive training sessions and on‑demand support to maximise solution adoption.
• Conduct quarterly outreach to assigned clients, address concerns, and follow through on escalations.
• Collect and share client feedback with internal teams to drive continuous improvement.

Required profile

• Proactive, able to work independently with minimal supervision.
• Strong analytical, organisational and coordination abilities with exceptional attention to detail.
• Excellent verbal and written communication skills in business‑standard English.
• Effective presentation skills for diverse audiences.
• Comfortable thriving in a fast‑paced, dynamic environment.
• Agile mindset with flexibility to adapt to evolving business priorities.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft PowerPoint