Assistant Manager of Technology Innovation & Data

About the role

Four Seasons Resort Peninsula Papagayo in Costa Rica is looking for an Assistant Manager of Technology Innovation & Data. The role manages the daily operation of the resort's information technology systems, provides technical support to users and guests, keeps networks and systems available and ensures compliance with Four Seasons technology standards.

Key responsibilities

• Oversee daily IT operations so that technology services remain reliable and secure across all departments.
• Lead, guide and develop the IT Supervisor and IT Officer, setting priorities, accountability and service standards.
• Monitor the performance and availability of network infrastructure, servers, Wi-Fi, telecommunications and operational systems.
• Oversee administration and maintenance of hotel applications such as Opera PMS, POS systems, key card systems and guest-facing technology.
• Manage technical incidents, troubleshoot complex issues and coordinate resolution with external vendors and corporate support teams.
• Ensure cybersecurity, data protection, access controls, backups and disaster recovery follow applicable standards.
• Coordinate preventive maintenance, software updates, system upgrades and technology improvements.
• Maintain IT asset inventories, software licences, technical documentation and vendor agreements.
• Support IT budgeting, procurement, equipment replacement planning and cost control.
• Work with department leaders on their technology needs and provide technology support for guest rooms, meetings, events and resort facilities.
• Liaise with corporate IT teams and external partners on standards, integration and projects, and contribute to technology planning for the resort's transition to Four Seasons.
• Prepare operational updates, incident reports and technology recommendations for resort leadership.

Required profile

• Minimum 4 years of progressive IT experience in luxury hotels or resorts.
• Previous supervisory or management experience in hotel operations.
• Experience coordinating IT vendors, procurement, system upgrades and technology projects.
• Strong leadership, troubleshooting and analytical skills, and excellent written and spoken English.
• An advantage: experience supporting a hotel opening, renovation, rebranding or major technology transition.

Required skills

• Hospitality systems: Opera PMS, POS applications, network infrastructure and guest-facing technology.
• Microsoft 365, Windows environments, servers, networking and cybersecurity practices.
• Backups, disaster recovery, access controls and data protection.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Employee discount on stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms and complimentary employee meals.