Air Logistics Inbound Gateway Specialist

About the role

As an Air Logistics Inbound Gateway Specialist you will ensure the smooth movement of import shipments from the moment they arrive at the gateway until final delivery. You will work within Kuehne+Nagel’s Freight Forwarding team, coordinating transport, handling documentation and providing proactive communication to customers and partners.

Key responsibilities

• Coordinate pickup and delivery services according to customer requirements and operational procedures.
• Schedule and manage delivery appointments with customers, carriers and warehouses.
• Create, validate and file transportation and shipment documentation accurately and on time.
• Monitor shipment status, provide timely updates and resolve operational issues.
• Manage customs bonds and ensure regulatory compliance.
• Coordinate line‑haul transportation between gateway and branch offices.
• Deliver outstanding customer service via email, phone and other channels.
• Support continuous‑improvement initiatives and meet productivity, quality and service targets.

Required profile

• High school diploma or equivalent.
• Intermediate proficiency in Microsoft Excel.
• English language proficiency at B2 level or higher.
• Willingness to work overtime and holidays as needed.
• Strong attention to detail and accuracy.

Required skills

• Excel

What we offer

• Three shift options (Thursday‑Monday, Tuesday‑Saturday, Sunday‑Saturday) with rotating day, night or mixed schedules.
• Dynamic, supportive environment within a global logistics leader.
• Opportunities for professional growth and impact.