Virtual Order Support Specialist (VOSS)

About the role

Solventum is hiring a Virtual Order Support Specialist (VOSS) to handle healthcare orders and documentation. The position is hybrid eligible: duties allow some remote work, but onsite presence in Belén, Heredia is required for the Moments That Matter program. Relocation assistance is not authorized, and candidates must be legally authorized to work in the country of employment without a sponsorship visa.

Key responsibilities

• Handle healthcare order intake, order entry and documentation workflows.
• Retrieve, review and organize supporting documentation from multiple systems or sources.
• Apply established business processes and role-specific guidelines to prepare accurate work for downstream review.
• Communicate and coordinate directly with clinical, hospital-based or internal business partners.

Required profile

• One of the following: high school diploma or advanced English C1; or bachelor's degree or higher plus four years of experience in healthcare operations, medical sales support, DME, home care, order entry or a related environment.
• Or high school diploma/GED plus eight years of experience in the same areas.
• Experience with healthcare order intake, order entry and documentation workflows.
• Ability to communicate clearly, pay close attention to detail, work independently within defined workflows and escalate issues appropriately.

Required skills

• Preferred: experience coordinating order intake and documentation across Sales, Customer, Clinical and Operations teams.
• Preferred: experience with Express Therapy Portal, HERO, electronic health records or similar order-management systems.