Travel & Expense Specialist – Alajuela, Costa Rica

About the role

We are looking for a Travel & Expense (T&E) Specialist to join our Alajuela team. The role supports Concur end‑users and manages the United States corporate card program, ensuring compliance with global policies and smooth expense processing.

Key responsibilities

• Process corporate card requests (new cards, limit changes, cancellations) via the ticketing system within SLA.
• Send welcome communications and policy guidance to new cardholders.
• Coordinate with Bank of America to resolve lost, stolen or declined cards and mitigate fraud.
• Execute credit‑card cancellations for terminated employees and ensure weekly expense processing.
• Assist employees with investigations of fraudulent transactions.
• Provide Tier 2 support for Concur expense reports, ensuring adherence to the Global T&E Policy.
• Escalate serious non‑compliance or suspicious activity to T&E Management.
• Collaborate with the audit team and support T&E process‑improvement projects.

Required profile

• Bachelor’s degree in Business Administration, Accounting, Finance or related field, or 5 years relevant experience.
• 1–2 years of customer‑service experience in a finance‑related environment.
• Experience in the healthcare or medical‑device industry is a plus.
• Ability to work with cross‑functional teams such as Accounting and Invoice‑to‑Pay.

Required skills

• Concur expense management system.
• Ticketing system for request handling.