Tecnico de Soporte de Aplicaciones

About the role

This position is responsible for resolving incidents reported by customers using applications built on the OutSystems Developer Cloud (ODC). The focus is on maintaining operational continuity, stability, and availability of services across production, development, and QA environments while communicating effectively with global stakeholders.

Key responsibilities

• Manage and resolve functional, technical, and integration incidents reported by users.
• Monitor applications, analyze logs, metrics, and networking data to identify root causes.
• Coordinate with internal development teams to implement fixes and ensure timely resolution.
• Provide written updates to customers and, when necessary, participate in urgent calls.
• Prioritize incidents based on impact and maintain accurate documentation of actions taken.

Required profile

• Advanced proficiency in English for written and verbal communication with international customers.
• Strong analytical and critical‑thinking abilities to diagnose complex issues.
• Proactive communication skills and a customer‑service orientation.
• Ability to work independently and as part of a multidisciplinary team.

Required skills

• .NET
• C#
• HTML
• JavaScript (JS)
• CSS
• SQL
• REST APIs
• Log analysis and stack‑trace interpretation (C#)