Technical Support Engineer – Kasten

About the role

We are looking for a Technical Support Engineer to guide customers on their path to success with K10, delivering a world‑class product and support experience.

Key responsibilities

• Work across engineering, sales, and product teams to resolve customer issues.
• Contribute to technical documentation such as Knowledge Base articles, best practices, blogs, and white papers.
• Identify, recreate, and track customer issues for faster resolution and improve product adoption.
• Log and track product feature requests and enhancements reported by customers.
• Participate in weekend and holiday coverage rotation.
• Manage time efficiently, balancing tasks and priorities.

Required profile

• 3+ years of technical and customer‑facing experience.
• Excellent oral and written communication skills.
• Strong understanding of networking, cloud, virtualization, backup, and recovery concepts.
• Experience in Linux administration.
• Experience with Docker and Kubernetes management.
• Foundation knowledge of Bash or similar Linux scripting languages.
• Familiarity with software development life cycles and upgrade patterns.
• BS or MS degree in Computer Science, Engineering, or related field.

Required skills

• Linux system administration.
• Docker container management.
• Kubernetes orchestration (including OpenShift, PKS, Rancher, GKE, EKS).
• Bash scripting.
• Networking, cloud (AWS, Azure, Google Cloud), virtualization, backup and recovery.
• Software development life cycle knowledge.

What we offer

• Fully employer‑paid medical, dental, and vision insurance for employees and eligible dependents.
• Employee Assistance Program with confidential therapy, legal and financial counseling.
• Company‑provided life and disability insurance.
• Paid vacation, statutory holidays, and additional VeeaMe Days for wellbeing.
• Competitive maternity, paternity, adoption, and other family‑friendly leave programs.
• Paid volunteer time through the Veeam Cares program.