Systems Support Specialist

About the role

TradeStation is seeking a Systems Support Specialist to manage overnight operations of its data‑center environment. The role involves monitoring, maintaining, and upgrading software and hardware to ensure continuous availability for the trading platform.

Key responsibilities

• Follow all established data‑center operational procedures during the 12 AM‑6 AM shift.
• Monitor systems, servers and applications, and resolve incidents using documented knowledge bases.
• Hand‑off incidents to appropriate support teams in a timely manner.
• Ensure production jobs complete successfully and perform daily data‑center operational tasks.
• Collaborate with remote technical staff to install and deploy hardware, cabling and systems.
• Coordinate with vendors to verify functionality of data‑center components.
• Execute hardware upgrades, maintenance and semi‑complex web, scripting or system upgrades.
• Work holidays and overtime as required.

Required profile

• Understanding of data‑center infrastructure environments, including operating systems, security, networking, voice, end‑user and server applications.
• Intermediate knowledge of network concepts.
• Experience with Microsoft Windows Server operating systems.
• Familiarity with the ITIL framework for incident documentation and processes.
• Ability to work independently, handle multiple tasks and communicate effectively.

Required skills

• Microsoft Windows Server
• ITIL
• Network concepts
• Data‑center operations
• Scripting (for system upgrades)