System Administrator (Qualtrics)

About the role

We are looking for a Qualtrics Administrator to serve as the primary system administrator for our Qualtrics Experience Management (XM) platform within the Customer Experience organization. You will ensure platform stability, manage user access, and collaborate with stakeholders to design, build, test, and deploy surveys that support support, Workday Success Plans, and delivery operations.

Key responsibilities

• Administer the Qualtrics platform, maintaining stability, user roles, permissions, and data security.
• Create and manage dashboards, reports, and alerts to provide actionable insights for cross‑functional teams.
• Troubleshoot survey logic, distribution, response collection, and data integration issues.
• Manage API integrations with systems such as Salesforce, Tableau, or other CRM tools.
• Monitor survey performance, implement best practices for data quality and response rates, and stay current with platform updates.
• Develop, maintain, and troubleshoot custom JavaScript scripts for complex survey logic and automated workflows.
• Collaborate with Qualtrics and external vendors (e.g., Walker, Inc.) to build, test, and launch new survey programs.

Required profile

• Experience administering Qualtrics surveys and managing cloud‑based platforms.
• Strong attention to detail and problem‑solving abilities.
• Ability to work cross‑functionally with business stakeholders and vendors.

Required skills

• Qualtrics survey administration
• JavaScript scripting for custom survey functionality
• API integration concepts (e.g., Salesforce, Tableau)
• Cloud platform administration
• Data visualization techniques