Student Intern, Collaboration Services System Programmer

About the role

Intel is looking for a Student Intern to join its global support organization that keeps collaboration services running for thousands of users worldwide. The intern gains hands-on experience troubleshooting enterprise technologies, works alongside experienced engineers, and helps customers stay productive. The role is based in San Jose, Costa Rica, and is eligible for a hybrid work model.

Key responsibilities

• Troubleshoot incidents affecting Microsoft 365 collaboration services and support users with issues in Microsoft Teams, SharePoint, Outlook, OneDrive, Smartsheet and related technologies.
• Assist conference room users through remote diagnostics and troubleshooting.
• Respond to incidents escalated from service desks, customers or monitoring systems.
• Partner with engineering teams to investigate and resolve complex technical issues.
• Document solutions and create knowledge articles to improve support efficiency.
• Use AI tools to speed up troubleshooting and identify potential solutions.
• Monitor service health and help drive incidents to resolution.
• Collaborate with teammates across multiple geographic regions and contribute ideas to improve customer experience.

Required profile

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering or a related field, with approximately two years remaining before graduation.
• Intermediate to advanced English, spoken and written.
• Unrestricted permanent right to work in Costa Rica.
• Proven ability to solve complex technical problems, stay calm under pressure, take ownership of issues, communicate clearly with technical and non-technical users, and work well in a team.

Required skills

• Basic understanding of Microsoft 365 technologies such as Teams, SharePoint, Outlook or OneDrive.
• Experience working with Windows operating systems.
• Basic understanding of database concepts and administration.
• Advanced troubleshooting and analytical problem-solving skills.
• Preferred: SharePoint support or administration, scripting languages such as JavaScript, Python, PHP or Bash, familiarity with automation and process improvement, experience creating technical documentation, and experience using AI tools such as Microsoft Copilot or Gemini.