Sr Customer Quality and Compliance Engineer

About the role

Molex is seeking a Senior Customer Quality and Compliance Engineer to join its Quality team in Coyol, Alajuela. You will ensure that products and processes meet customer requirements, quality standards, and regulatory obligations while driving continuous improvement.

Key responsibilities

• Translate customer requirements into quality standards, procedures, and controls.
• Monitor product and process quality against specifications and established requirements.
• Develop, implement and maintain Quality Management System (QMS) procedures in line with ISO 9001 and other applicable standards.
• Investigate quality issues and non‑conformities using root‑cause analysis and coordinate corrective and preventive actions.
• Plan and execute audits, inspections and assessments to verify compliance with internal, regulatory and customer requirements.
• Collaborate with cross‑functional teams to resolve quality situations and create sustainable solutions.
• Analyze quality data with statistical tools to identify trends and improvement opportunities.
• Maintain accurate compliance records, audit evidence and quality documentation.
• Prepare and communicate reports on findings, risks and quality actions to stakeholders.
• Stay current on regulatory changes, industry standards and best quality practices.

Required profile

• Minimum five years of experience in quality assurance, quality control or compliance engineering.
• Hands‑on experience with QMS and standards such as ISO 9001.
• Proven ability to investigate non‑conformities, perform root‑cause analysis and implement corrective/preventive actions.
• Experience analyzing data and indicators using statistical tools and quality methodologies.
• Strong background in preparing and maintaining quality/compliance documentation and reports.
• Professional proficiency in English and Spanish, both written and spoken.
• Proficiency with Microsoft Office and quality‑management software tools.

Required skills

• ISO 9001
• Microsoft Office
• Statistical analysis tools (e.g., Excel, Minitab)
• Quality Management System (QMS) software
• Root‑cause analysis

What we offer

• Opportunity to work in a global manufacturing environment.
• Collaboration with multidisciplinary teams.
• Professional development in quality and compliance.