Spa Therapist

About the role

Four Seasons Resort Peninsula Papagayo in Costa Rica is looking for a certified Spa Therapist. The role consists of delivering exemplary spa treatments to guests according to Four Seasons standards, with a high degree of professionalism and standards awareness.

Key responsibilities

• Provide professional treatments such as massage, facial and body treatments in a sensitive, personalized way, following company standards and procedures
• Determine guest needs and preferences by asking pertinent questions, and recommend and up-sell treatments, packages and retail items
• Handle guest interactions with hospitality and professionalism, respecting privacy and taking ownership of guest concerns
• Set up and maintain treatment rooms, keep them immaculate and maintain stocks of operating and guest supplies
• Train staff when required, attend scheduled training sessions and give operational, employee and customer feedback to management
• Support the monthly inventory process, help organize storage and assist colleagues during busy periods
• Perform the guest journey from reception to locker areas, wet areas and treatment rooms, and offer complementary amenities
• Comply with hygiene, safety and quality rules, and respond appropriately in emergencies
• Use the reservation software, read and update the daily log, and report maintenance issues and equipment problems to the manager
• Be subject to mystery shopper tests and perform other duties as assigned

Required profile

• Certified therapist with 2 to 3 years of relevant experience in the luxury spa industry
• Education and qualifications in beauty and body treatments, massage therapies, aromatherapy, manicure beauty products and customer service
• Fluent English (speaking, reading, writing and oral)
• Aptitude for listening to guest needs, respecting privacy and building good relationships with colleagues
• Ability to handle indoor and outdoor massages and to follow hygiene and safety rules