Services Business Leader - Latin America

About the role

Eaton's Protection, Control & Solutions (PCS) business is looking for a Services Business Leader for Latin America, reporting to the VP/GM of LATAM PCS, Electrical Americas. The role owns the LATAM Services strategy, consolidated business performance and Services P&L, and leads a scalable regional delivery engine with common standards for safety, quality, certification and execution. It can be based in any location within the LATAM region.

Key responsibilities

• Own the consolidated LATAM Services P&L and monthly business review, including orders, sales, backlog, margin, operating profit, forecast, cash and productivity.
• Grow lifecycle and recurring revenue through maintenance agreements, installed-base conversion, modernization, aftermarket, engineering studies, automation, digital services, training and advisory offers.
• Lead safe, on-time, in-scope and profitable delivery with consistent quality and a clear escalation path for customers.
• Lead three regional Services leaders and the delivery system, including engineering, field service, service centers, training, technical support and authorized partners.
• Create a consistent customer experience after order entry and partner with geographic leaders on strategic accounts and escalations.
• Implement and sustain the safety, quality and technical-certification management system with regional standards and local accountability.
• Define estimating, solutioning and quotation standards, and align pricing and approval governance with Marketing, Commercial Excellence, Finance and Sales.
• Own the Services operating budget and capital roadmap for service centers, laboratories, tools, test equipment and digital capabilities.
• Optimize the delivery footprint, partner network and cross-border deployment of experts within legal, tax, certification and labor constraints.
• Partner with Digital and enterprise teams on connected services, remote diagnostics and field-service workflows, and with Operations and the PMO on large projects.
• Build the Services talent system: succession, technical certification, career paths, retention, mobility and leadership bench strength.

Required profile

• 10+ years of progressive experience in services, field service, aftermarket, solutions or project businesses in electrical power, including at least 5 years leading a multi-country business or P&L.
• Demonstrated record of growing services revenue and margin, leading field organizations and sustaining a strong safety culture.
• Latin America regional experience strongly preferred.
• Undergraduate degree required; a Master's degree is preferred.
• Fluency in English and either Spanish or Portuguese is required; all three languages strongly preferred.

Required skills

• Preferred: services P&L management, lifecycle and installed-base growth, service contracts, field-service operations, engineering studies, commissioning, modernization, maintenance, quoting, pricing, capacity planning, utilization, risk and contract management.
• Working knowledge of power distribution and power systems.

What we offer

• A package of base salary, employee incentive compensation and complete benefits.
• Health and welfare benefits, retirement benefits and paid and unpaid time off.