Service Reliability Engineer

About the role

The Service Reliability Engineer supports the deployment of releases for self-service products such as Kiosks and Auto Bag Drops. Releases are built by a dedicated R&D team, and this role deploys them safely into customer environments across frontend, middleware and backend components. Around 70% of the role is deployment and change management, and the remaining 30% is automation of alerting, monitoring and deployment scripts.

Key responsibilities

• Deploy R&D releases, upgrades and fixes for self-service products, carry out pre-deployment checks and post-deployment verification, roll back when needed and coordinate deployment windows with customers, sites and internal teams.
• Receive and work through customer and internal requests (RITMs), prepare change requests with implementation, test and rollback plans, review other engineers' change requests and implement approved changes.
• Handle change and admin work on behalf of other engineers so they can focus on technical delivery.
• Build and tune monitoring and alerting, write and maintain deployment scripts and pipelines, and automate routine operational tasks.
• Troubleshoot deployment and production issues, support high-severity incidents on the standby roster, help set up new project environments including AWS infrastructure and deployment pipelines.

Required profile

• 2 to 5 years' experience in deployment, DevOps/SRE/Platform or application support.
• Experience deploying and supporting applications in production environments.
• Good understanding of change management (ITIL) and working with RITMs and change requests.
• Organized, detail-focused, able to work with minimal supervision, and clear communicator comfortable working with R&D, customers and teams across time zones.

Required skills

• Scripting with PowerShell and Python for automation and deployments.
• CI/CD pipelines, monitoring and alerting.
• AWS, Windows and Linux environments.
• Kubernetes is a strong advantage; ITIL or AWS certifications are a plus.

What we offer

• Competitive remuneration, individual and company annual bonus, vacation and holiday pay, health insurance and other benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development through online learning hubs.