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Cette offre a expire le 29/08/2026. Elle n'accepte plus de candidatures.
Service & Experience Designer
Roche · Sabana Norte
Description du poste
About the role
Roche is looking for a Service & Experience Designer to join the ABX Core Design Team within Global M&CI Commercial Design. You will help shape how Roche engages healthcare systems, C‑suite leaders, and decision‑makers on large‑scale diagnostics deals, blending service design, UX/UI, and information design.
Key responsibilities
- Co‑create and refine customer‑facing experiences such as event materials, sales touchpoints, booth designs, and digital content.
- Map and improve internal workflows, support roles, and backstage systems that enable scalable, high‑quality sales and marketing experiences.
- Design the UX/UI of commercial tools (e.g., Salesforce, Marketo, dashboards) and ensure seamless integration with broader experience ecosystems.
- Contribute to the ongoing design of the ABX program, including global services, onboarding experiences, toolkits, and governance processes.
- Facilitate workshops, co‑design sessions, and visualize complex processes through maps, diagrams, and prototypes.
Required profile
- Curious, adaptable, and collaborative professional comfortable working in a science‑driven organization.
- Ability to move seamlessly between digital and non‑digital touchpoints.
- Strong communication skills for translating strategy into journeys, templates, and playbooks.
Required skills
- UX/UI design
- Service design
- Information design
- Salesforce
- Marketo
- Dashboard design
What we offer
- Opportunity to work in a multidisciplinary, designer‑led team.
- Impactful role shaping customer experiences for a global healthcare leader.
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Roche
Sabana Norte