Senior Travel Consultant (Hybrid)

About the role

BCD Travel is hiring a Senior Travel Consultant in Heredia, Costa Rica, on a full-time hybrid basis. As the face of the company, you will communicate with current and new clients and help them travel smart. Candidates without prior travel management company experience may also be considered.

Key responsibilities

• Manage and complete travel requests using BCD Travel tools and systems
• Search, book and confirm travel reservations for customers
• Apply client travel policies, supplier rules and travel requirements accurately
• Provide travel guidance, fare information and cost-saving recommendations
• Respond to customer inquiries accurately, efficiently and professionally
• Maintain up-to-date knowledge of travel industry trends, policies and regulations
• Assist travelers with travel documentation and compliance, including passports, visas, DOT and TSA regulations
• Support BCD Travel initiatives and client-specific programs

Required profile

• Experience in a customer service or travel-related position; candidates without prior travel management company experience may be considered
• Strong verbal and written communication skills in the designated languages
• Ability to work flexible hours
• Demonstrated understanding of customer service excellence

Required skills

• Experience with GDS Amadeus

What we offer

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package including wellbeing tools
• Travel industry professional perks and discounts
• Inclusive work environment
• Work from anywhere for 60 days per year