Senior Seller Success Manager

About the role

Amazon Autos is transforming vehicle discovery and shopping by connecting customers with their ideal cars. As a Senior Seller Success Manager you will lead a team of Seller Success Managers, driving growth for automotive dealers on the Amazon marketplace while delivering an exceptional dealer experience.

Key responsibilities

• Build and nurture strong relationships with dealer accounts, acting as a trusted advisor and monitoring satisfaction, health, and engagement.
• Identify and execute data‑driven growth strategies, presenting customized solutions that help dealers exceed business goals.
• Analyze performance metrics to uncover opportunities for improving selection quality, pricing competitiveness, and customer experience.
• Partner with dealer leadership to develop strategic account plans that unlock new revenue streams and scale their Amazon presence.
• Manage escalations, provide solutions, and ensure healthy account operations.
• Champion process improvements, drive adoption of new tools, and share best practices across the team.
• Collaborate with internal stakeholders (Seller Experience, Operations, Product, Program Management) to advocate for dealer needs.

Required profile

• Proven experience managing dealer or B2B relationships in an e‑commerce or automotive environment.
• Strong analytical mindset with ability to translate data into actionable growth plans.
• Excellent communication and influencing skills with senior‑level dealer contacts.
• Track record of delivering measurable business growth and handling complex escalations.

Required skills