Senior Governance Reporting & Analysis Analyst

About the role

Citi is hiring a Senior Governance Reporting & Analysis Analyst in Heredia, Costa Rica, as part of the USCC Centralized Customer Remediation Team (CCRT). The team drives customer remediation analytics to completion, including execution and validation, so that customer impacts are assessed quickly and remediation is finished with the detailed documentation required by Internal Audit and regulators. The role is for an individual contributor.

Key responsibilities

• Own, design and manage client remediation population and impact analyses for USCC-owned and impacted issues, including regulatory ones.
• Create comprehensive documentation that meets Internal Audit and regulatory expectations.
• Provide challenge throughout the data remediation lifecycle, including root cause analysis, remediation planning, code review of queries and post-remediation implementation.
• Challenge assumptions to uncover the complete universe of impacted customers.
• Support a sustainable, repeatable control environment and assess risk when making business decisions.

Required profile

• 3+ years of relevant experience.
• Bachelor's degree or equivalent experience.
• Preferred: prior data analytics or remediation experience in the banking industry.
• Excellent communication and diplomacy skills, able to negotiate internally, often at a senior level, and to guide and influence colleagues and occasional external customers.

Required skills

• Intermediate knowledge of programming languages such as SAS, SQL, Python and/or R.
• Ability to create and analyze large, complex datasets and spot trends and patterns.
• Strong analytical skills and attention to detail and accuracy.
• Proficiency in Microsoft Office, especially Excel (metrics and data analysis), PowerPoint (presentations) and Word (procedural and technical documentation).
• Project management experience with diverse stakeholders, managing multiple large-scale projects from ideation through testing and implementation.