Sales Operations Specialist – New Seller Recruitment

About the role

Join Amazon's New Seller Recruitment (NSR) team as a Sales Operations Specialist based in Costa Rica. You will lead a team of Sales Operations Associates while personally handling daily tactical work streams that keep the seller journey moving smoothly.

Key responsibilities

• Directly manage and develop a team of Sales Operations Associates, conducting 1:1s, coaching, and ensuring quality standards.
• Execute and oversee daily work streams such as pipeline support, opportunity assignments, intake triage, ARR‑to‑AGR handoffs, and pipeline audits.
• Act as the liaison between the Costa Rica tactical team and the US‑based Sales Operations team, communicating priorities and removing blockers.
• Maintain and enforce quality and accuracy standards through regular audits and spot checks.
• Own the Asana intake queue review, triage, and routing process, meeting SLA expectations.
• Identify patterns for process improvement and collaborate with the US team to implement automation.

Required profile

• Detail‑oriented operator who leads by example and holds a high quality bar.
• Strong communicator comfortable bridging teams across regions.
• Proven ability to manage a small team in a fast‑paced, collaborative environment.
• Analytical mindset with a focus on continuous improvement.

Required skills

• Proficiency with Asana for task and queue management.