Remote Customer Service Representative for Luxury Travel

About the role

Join Prestige Travel Agency by Mich as a Remote Customer Service Representative and help craft unforgettable luxury travel experiences. You will be the primary point of contact for clients throughout their journey, from booking to post‑trip follow‑up, ensuring a seamless and personalized service.

Key responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, changes, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Coordinate booking details, confirm itineraries, and maintain accurate documentation.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and solution‑oriented thinking.

Required profile

• Strong verbal and written communication skills in English.
• Customer‑service experience, preferably in travel or hospitality.
• Detail‑oriented, organized, and able to manage multiple requests.
• Self‑motivated, reliable, and comfortable working remotely.

Required skills

• Proficiency with standard office software and online booking platforms.

What we offer

• 100% remote work environment with flexible scheduling.
• Opportunities for professional growth and travel‑related perks.
• Supportive team culture with ongoing training and development.