Product Complaint Investigator II – 1 Year Temporary

About the role

The Product Complaint Investigator II conducts investigations of product complaints, ensuring outcomes meet regulatory and corporate standards. This temporary, one‑year position offers a hybrid work environment with both on‑site and remote activities, supporting cross‑functional collaboration and continuous improvement.

Key responsibilities

• Perform product complaint investigations, including decontamination, analysis, testing, and technical documentation.
• Investigate multiple product lines, handling moderate to high‑complexity items.
• Prepare SEFs with guidance from senior engineering staff.
• Conduct product analysis using measurement tools such as calipers, micrometers, and digital multimeters, comparing results to specifications.
• Support simple new product development (NPD) activities through complaint retain analysis and data collection.
• Maintain compliance with quality systems, procedures, and regulatory requirements.
• Contribute technical feedback to update work instructions and SOPs.
• Participate in cross‑functional meetings and appropriately escalate out‑of‑spec findings.
• Assist continuous‑improvement initiatives and mentor junior technicians.
• Manage laboratory tasks, including supply tracking and equipment ownership.

Required profile

• Technical degree in Quality, Electrical Engineering, Customer Service, or a related field.
• English proficiency level of 70‑79%.
• Minimum of 2 years of experience in complaint investigations within regulated environments.
• Expanded functional knowledge of complaint investigations and moderate problem‑solving capability.
• Strong technical writing and documentation abilities.
• Effective collaboration with cross‑functional partners.
• Demonstrated ownership of compliance with quality systems and regulatory requirements.
• Commitment to complete all assigned training within required timelines.

Required skills

• Use of calipers for dimensional measurement.
• Use of micrometers for precise thickness measurement.
• Use of digital multimeters (DMMs) for electrical testing.