Network Support Engineer – Dispatch

About the role

We are looking for a Network Support Engineer to join our dispatch team and ensure the reliability, performance, and availability of our network infrastructure. You will provide first‑ and second‑level assistance for network incidents, work closely with internal IT teams, and help implement upgrades and projects.

Key responsibilities

• Provide first and second‑level support for network‑related incidents and service requests.
• Troubleshoot IP addressing, DNS, DHCP, VLANs, and routing issues.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance, respond to alerts or outages, and maintain documentation.
• Collaborate with internal IT teams to resolve complex problems.
• Assist with network maintenance, upgrades, and implementation projects.
• Communicate status and resolution updates in a timely manner.

Required profile

• 2–5 years of experience in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or comparable networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Relevant certifications such as CCNA or CompTIA Network+ are a plus.
• Basic knowledge of Windows Server environments and Active Directory is advantageous.

Required skills

• TCP/IP
• VLAN configuration
• Routing and switching
• DNS and DHCP
• Cisco routers, switches, firewalls
• Wireless access point configuration
• Network monitoring tools
• Ticketing systems
• Windows Server basics
• Active Directory basics
• Putty, TeraTerm or Poderosa terminal emulators
• Microsoft Teams or Webex for remote NOC collaboration