Manager, Seller Success Services (S3T), Amazon Business

About the role

Amazon Business is looking for a manager to lead the Seller Success Services Team (S3T) and own the day-to-day direction of seller support operations. You will lead an 8-person team of Operations Support Specialists, covering performance, talent development and service quality, and identify ways to grow the team's impact. The team provides catalog management, listing creation, pricing operations, brand support, quality assurance and issue resolution to three sales teams, through a ticket-based intake system.

Key responsibilities

• Lead, coach and develop the 8-person team, own performance management (goals, 1:1s, career development, succession planning) and team-level KPIs.
• Define and run a 12-month roadmap for the team, analyze seller pain points and build data-driven business cases for scope growth.
• Partner with the Seller Success Program Manager and collaborate with Tech, Product, Seller Support, SAS and Global Sales to surface automation opportunities and improve the seller experience.
• Pilot AI, ML and workflow automation opportunities and lead tactical projects end-to-end.
• Draft team narratives and contribute to 6-pagers, PR/FAQs, strategy docs, and monthly and quarterly business reviews.

Required profile

• 5+ years of people management experience.
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science or a related field.
• Experience working in or supporting sales, and speaking, writing and reading fluently in English.
• Strong people leadership, stakeholder influence without direct authority, and change management experience.

Required skills

• Salesforce or another CRM tool.
• Using data and metrics to back up assumptions and make data-driven decisions.
• Preferred: Excel, Pivot Tables, macros, SQL, Tableau or Quicksight, and experience with Kaizen, Six Sigma or AI/ML automation strategy.