Junior Client Success Specialist (Account Management & Sales)

About the role

We are seeking a dynamic, client‑focused professional to join our team as a Junior Client Success Specialist. The position blends account management, sales and customer support, handling inbound leads through live chat, email and WhatsApp. You will work with high‑value clients, ensuring a seamless experience and identifying growth opportunities.

Key responsibilities

• Manage and grow a portfolio of high‑value clients.
• Handle 50–100 inbound leads daily, providing timely follow‑up via chat, email and WhatsApp.
• Deliver exceptional customer experiences and resolve issues promptly.
• Identify upsell opportunities and strengthen client relationships.
• Track all interactions and performance metrics in an in‑house CRM system.
• Maintain organized records and follow structured workflows.

Required profile

• Advanced English proficiency (required).
• 1–3 years of experience in sales, customer support or other client‑facing roles.
• Comfortable working in a target‑driven environment.
• Tech‑savvy with strong system adaptability.
• High school diploma or current university student.
• Proactive, strong communication, analytical and problem‑solving mindset.

Required skills

• Intermediate Excel.
• Experience using a CRM (in‑house).

What we offer

• Full statutory benefits in accordance with Costa Rica labor law.
• Free gym access and recreational space (including Xbox).
• Employee of the Month recognition with catered lunch.
• Parking space after the probation period.