IT Technician – End‑User Support & Microsoft 365

About the role

We are seeking an IT Technician I to provide first‑line technical support to end users. The role involves maintaining hardware, software and network services while delivering excellent customer service.

Key responsibilities

• Diagnose and resolve hardware, software, printer and peripheral issues for end users.
• Install, configure, update and maintain Windows computers and related devices.
• Perform basic Microsoft 365 and Active Directory tasks such as user account creation, password resets and permission changes.
• Troubleshoot connectivity problems involving IP, DNS, DHCP and network access.
• Log, track and follow up on support tickets, escalating complex cases when needed.
• Communicate technical information clearly and professionally to non‑technical users.

Required profile

• Technical degree or studies in IT, Systems Engineering, Networking or a related field.
• 1–2 years of experience in an IT support or help‑desk environment.
• Strong analytical abilities and a customer‑service mindset.
• Intermediate to advanced English proficiency is a plus.
• Relevant certifications such as CompTIA A+ or Microsoft Fundamentals are advantageous.

Required skills

• Windows operating system administration.
• Microsoft 365 administration.
• Active Directory user management.
• Basic networking concepts (IP, DNS, DHCP).
• Hardware and peripheral troubleshooting.
• Ticketing system usage.