Internal Sales Manager

About the role

We are seeking an Internal Sales Manager to ensure student retention and payment continuity for TripleTen’s online technology bootcamps. The role focuses on contacting monthly‑paying students, collecting payments on time, and preventing drop‑outs through proactive outreach.

Key responsibilities

• Collect recurring tuition payments, meeting collection targets and SLA deadlines.
• Resolve payment‑related concerns, handle objections, and support students to maintain enrollment.
• Drive student retention by identifying at‑risk learners and offering timely solutions.
• Maintain accurate interaction records in the CRM and track key KPIs such as collection, save, and prolongation rates.
• Collaborate with cross‑functional teams to improve processes and enhance the overall student experience.
• Continuously develop product knowledge, negotiation, and objection‑handling skills.

Required profile

• Advanced proficiency in English and Spanish (C1 level or higher).
• 2+ years of experience in sales, retention, collections, customer success, or consultative sales.
• Strong active listening, communication, and problem‑solving abilities.
• High emotional intelligence and professionalism in sensitive conversations.
• Results‑driven mindset with a proven record of meeting performance targets.

Required skills

• CRM tools
• Notion

What we offer

• Mission‑driven environment helping thousands transform their careers.
• Fully remote work with high autonomy and minimal micromanagement.
• Fast‑paced, accountable culture with opportunities to collaborate across tech, ed‑tech, and other sectors.