Inside Account Manager

About the role

Join Progress as an Inside Account Manager, working hybrid between your home office and our office in Belen, Costa Rica. You will manage a portfolio of customers, drive new business, and ensure successful adoption of our ShareFile products.

Key responsibilities

• Own strategic and tactical components for assigned accounts, focusing on both existing ARR and new business.
• Understand use cases across Business & Professional Services and sell across multiple lines of business.
• Lead customer engagement programs such as nurture, social, webinar campaigns, and Quarterly Business Reviews.
• Create customer‑specific solution outcomes using value‑based selling methodology.
• Collaborate with internal resources and partners to deliver onboarding and adoption strategies.
• Prospect, qualify inbound leads, negotiate and close sales, and expand existing accounts through cross‑selling.
• Provide accurate opportunity forecasting for net new and current annual recurring revenue.

Required profile

• University degree with 2‑4 years of relevant closing experience.
• Experience working with Customer Success teams on SaaS B2B solutions.
• Proficiency with CRM systems and practical knowledge of project management.
• Experience using Salesforce; C‑level contact engagement preferred.
• Background in high‑tech direct sales or procurement environments with a proven track record of driving technology adoption.

Required skills

• Salesforce
• CRM systems
• Project management

What we offer

• Health insurance covering medical, dental, emergency, and preventative care for employees and dependents.
• Life and disability insurance.
• Competitive salary, bonus/commission, and Employee Stock Purchase Program with a 27‑month lookback.
• Paid birthday day off, legal vacation days, company holidays, and additional paid leave options.