Inside Account Manager - CR

About the role

Shyft Global Services, a wholly owned subsidiary of TD SYNNEX, is hiring an Inside Account Manager to build long-term, high-performing relationships with partners and to sell Sony's products and services. The role involves daily outbound sales calls to a book of accounts of businesses and end users, troubleshooting customer issues and keeping a clean, up-to-date pipeline in Salesforce and other tools.

Key responsibilities

• Own daily contact with specific accounts and drive revenues and margins through strategic, client-specific solutions
• Manage accounts by evaluating product mix and profitability, and develop and present business plans to management
• Handle complex customer issues with minimal supervision and act as a change agent and subject matter expert
• Manage advanced inbound and outbound sales calls to quote prices, give product information and build relationships
• Support associates and reps, inform resellers of promotions and floor days, and present growth plans
• Represent the vendor professionally with partners and customers, at events and in daily interfaces
• Meet attendance and punctuality standards; occasional non-standard hours or overtime as business requires

Required profile

• 2+ years of account management and/or business development experience with a proven track record of growing established partners (B2B preferred)
• Experience influencing business outcomes, closing opportunities and leading several projects at once
• Able to work under pressure, negotiate, coach others and interact effectively with all levels of management
• Strong leadership, organizational and time-management skills, and ability to keep confidential information secure

Required skills

• Analyze research data from various sources and recommend courses of action
• Use computer applications such as spreadsheets, word processors and databases at an advanced level
• Prepare and analyze reports and business correspondence

What we offer

• Elective benefits tailored to your country
• Leadership and professional development programs and on-demand courses
• Well-being seminars, events and a global Life Empowerment Assistance Program
• Inclusive communities, business resource groups and volunteering opportunities
• Onboarding program connecting new colleagues within the first 30 days