Inbound Sales and Service Agent

About the role

The Inbound Sales and Service Agent maintains direct contact with customers before and after the sale via phone, email, chat or social media. The role supports the sales team by building positive customer relationships and driving revenue through extended warranty and service plan sales.

Key responsibilities

• Assist customers with registering new appliances and establish rapport to position sales pitches.
• Identify opportunities to sell extended service plans and upsell additional plans for existing appliances.
• Explain products and services clearly, handle objections, and achieve first‑call resolution.
• Document interactions in multiple database systems and adhere to defined KPIs.
• Collaborate with other departments to meet sales goals and provide accurate equipment failure reports.

Required profile

• Proficient English speaking for US‑based customers.
• At least 1 year of bilingual call‑center sales experience.
• High school diploma or GED.
• Reliable attendance, self‑motivation and ability to work in a 24/7 shift environment.

Required skills

• Salesforce knowledge.

What we offer

• Uncapped sales commissions.
• Healthcare programs covering general medicine, psychology, nutrition and physiotherapy.
• Subsidized transportation to Heredia, San José and Alajuela downtown.
• On‑site gym, cafeteria and educational discounts.