Customer Care Representative
Genpact · Heredia
Description du poste
About the role
Genpact is seeking a Customer Care Representative to deliver exceptional service to internal sales support and external customers. The role involves handling orders, resolving issues, and ensuring compliance with medical device regulations.
Key responsibilities
- Enter and review customer orders received by phone for accuracy and completeness.
- Identify and coordinate resolution of issues that could affect customer satisfaction.
- Process credit, rebill, and return requests as needed.
- Support promotional sales campaigns, product launches, and handle product complaints in line with FDA/ISO/cMDR and HIPAA regulations.
- Maintain up‑to‑date knowledge of company services and products through training.
Required profile
- Minimum High School Diploma or GED.
- Experience in a customer contact or call‑center environment.
- Ability to work shifts from 6:00 am to 6:00 pm and overtime as required.
- Willingness to work remotely if needed.
Required skills
- Proficiency with Microsoft Office applications.
- Experience using contact‑center software and phone systems.
- Familiarity with ERP systems (preferred).
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Genpact
Heredia