HR EDA Specialist

About the role

DHL's HR Services team supports global human resources operations, including employee data administration, payroll, time and attendance management, reporting and employee lifecycle processes. Based in Heredia, Costa Rica, this HR EDA Specialist provides specialized support in employee data administration, time and attendance processes, HR systems maintenance, reporting and analytics, and employee support, ensuring data accuracy, compliance, process excellence and good customer service.

Key responsibilities

• Guide, mentor and support team members on HR-related inquiries and complex cases.
• Monitor and manage service tickets through designated ticketing systems so they are resolved on time.
• Act as the first escalation point for employee data corrections in HR systems.
• Deliver training, coaching and workshops on HR processes and tools.
• Prepare and analyze HR metrics, reports and dashboards for monthly, quarterly and annual leadership reviews.
• Identify recurring issues, trends and opportunities for continuous process improvement.
• Respond professionally and accurately to employee, customer and stakeholder inquiries.
• Prepare documentation and evidence needed for audits and internal control activities.

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field.
• 2 to 5 years of experience in similar roles within multinational organizations.
• Strong understanding of employee lifecycle and HR administration processes.
• English proficiency.

Required skills

• Experience with Time & Attendance processes.
• Intermediate to advanced Microsoft Excel, including data analysis and reporting.
• Experience with HR platforms such as Kronos, WFM, CHRIS or HRIS.
• Analytical skills, attention to detail, customer focus and teamwork.

What we offer

• The chance to work for the world's largest logistics company.
• An international and multicultural working environment.
• Learning and professional development opportunities.
• A competitive compensation and benefits package.