HR Compliance Specialist

About the role

This role supports employment compliance and regulations (federal, state and local) through the HR case management system and review of related data, including execution, problem resolution and escalation support. It responds to moderately complex employee inquiries about HR compliance issues, processes and manages unemployment claims through state agency portals, runs and monitors audit programs, and works with Centers of Excellence, leaders, HR business partners and other stakeholders on escalated issues. The position involves discretion with sensitive and confidential information.

Key responsibilities

• Support current and former employees through the HR case management (ticketing) system and external compliance portals on compliance programs, policies, procedures and questions.
• Process and manage unemployment claims through state agency portals, including reviewing documentation, responding to agency requests and ensuring timely, compliant submissions.
• Support all HR policies and keep them aligned with external regulations and internal compliance requirements.
• Gather data from primary and secondary sources, maintain it in the appropriate systems and evaluate and monitor it.
• Identify trends and recommend improvements to efficiency and compliance.
• Handle sensitive employee reports discreetly and run routine audits to monitor compliance with employment and regulatory ethical standards, escalating issues as needed.

Required profile

• High school diploma or GED; English at B2+ level; a bachelor's degree in a related field (HR, labor law, business, etc.) preferred.
• 1-2 years of human resources experience with employment compliance activities; experience with I-9 verification, labor law posters, unemployment claims and employment verifications is a plus.
• Working knowledge of federal, state and local employment laws and compliance requirements.
• Ability to work effectively at all levels of the organization.

Required skills

• Experience managing cases or requests through an HR case management or ticketing system.
• Preferred: experience with ServiceNow or similar case management tools, and with responding to state agency inquiries or audits.
• Strong attention to detail, analytical skills, and strong written and verbal communication skills.