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Hard Collections Analyst – Collections Team

Spartan Capital Costa Rica · San Jose

Onsite Mid 🇬🇧 English
CRM Microsoft Office

Description du poste

About the role

Spartan Capital is expanding its collections team in San José and seeks a Hard Collections Analyst to manage delinquent merchant accounts. The role involves proactive outreach, negotiation, and resolution of high‑balance, difficult accounts while maintaining professionalism and compliance.

Key responsibilities

  • Manage a portfolio of delinquent accounts using phone, email, SMS and other channels.
  • Negotiate payment plans, settlements and resolutions with merchants.
  • Handle escalated and high‑balance accounts with a focus on recovery.
  • Maintain accurate activity logs and documentation in the CRM.
  • Follow established collection strategies and ensure policy compliance.
  • Meet or exceed individual collection and performance targets.
  • Collaborate with supervisors to refine recovery tactics.

Required profile

  • Minimum 2 years of proven hard‑collections experience.
  • Strong spoken and written English with confident communication.
  • Resilient under pressure, goal‑oriented and highly motivated.
  • Excellent time‑management, organization and attention to detail.
  • Ability to work in a fast‑paced, high‑volume environment.

Required skills

  • Proficiency with CRM systems.
  • Competence in Microsoft Office applications.

What we offer

  • Competitive base salary plus performance‑based bonuses.
  • Opportunities for career growth within a rapidly expanding firm.
  • Ongoing coaching and professional development.
  • Collaborative, high‑performance office environment in La Sabana.

Questions fréquentes

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Spartan Capital Costa Rica

San Jose