EtQ Reliance Consultant (Remote, Costa Rica)

About the role

We are looking for an EtQ Reliance Consultant to provide flexible functional and technical support for the EtQ Reliance platform. The role is fully remote from Costa Rica and will involve both project delivery and day‑to‑day operational support as business needs evolve.

Key responsibilities

• Provide general EtQ Reliance support, troubleshoot defects, resolve user issues, and handle enhancement requests.
• Contribute to multiple concurrent projects with changing priorities and open‑ended scope.
• Partner with business and technical stakeholders to clarify requirements and deliver practical solutions.
• Support data migration activities, including data cleansing, validation, reconciliation, and issue resolution.
• Translate business requirements into system updates, configuration changes, or support recommendations.
• Document design decisions, support procedures, and Computer System Validation (CSV) deliverables, including test execution and change control.
• Execute queries and perform data analysis for troubleshooting, reporting, and validation.
• Maintain support records and communicate status, actions, and risks to stakeholders.
• Collaborate with blended teams that may include employees, suppliers, partners, and on‑shore/off‑shore consultants.
• Share knowledge with team members to improve overall support effectiveness.

Required profile

• Bachelor’s degree or equivalent consulting experience in IT, application support, systems administration, or software development.
• Experience supporting enterprise applications in a regulated or process‑driven environment.
• Strong analytical and problem‑solving abilities with quick learning of technical information.
• Detail‑oriented approach to data migration, cleansing, and validation tasks.
• Excellent written and verbal communication skills for interacting with stakeholders at all levels.
• Ability to work independently in a virtual, geographically distributed team.
• Adaptable to both planned project work and unplanned operational issues.

Required skills

• EtQ Reliance platform knowledge.
• Microsoft SQL Server and relational database expertise.
• Data migration, data cleansing, and data validation techniques.
• Programming or scripting languages (unspecified).