Employee Experience Specialist – Americas

About the role

RemotePass is seeking an Employee Experience Specialist to support its fast‑growing operations across the Americas. You will be the primary point of contact for employee queries, manage onboarding and mobility processes, and ensure compliance across the US, Canada, and LATAM.

Key responsibilities

• Serve as the first point of contact for employee tickets related to onboarding, HR support, and general queries in the Americas region.
• Escalate medium‑ and high‑complexity issues to the appropriate internal teams (Employee Experience, Payroll, Legal).
• Coordinate onboarding workflows, ensuring all documentation meets country‑specific requirements.
• Assist with mobility tasks such as relocations, document management, and employment paperwork.
• Maintain accurate records across ticketing and HR platforms and prioritize open tickets for timely resolution.

Required profile

• 4+ years of experience in HR operations, onboarding/offboarding, or global employment support.
• Strong communication skills and a proactive, detail‑oriented mindset.
• Ability to work in a fast‑paced, high‑growth environment and manage cross‑border employment operations.
• Comfortable navigating multiple time zones and jurisdictions.

Required skills

What we offer

• Opportunity to shape the future of global work at a rapidly scaling tech company.
• Collaborative, ownership‑driven culture that values adaptability and employee experience.
• Exposure to a diverse, international workforce and cutting‑edge remote‑work technology.