Cyber Administrative Assistant – Remote

About the role

TransUnion is seeking a Cyber Administrative Assistant to support the Cyber Insurance and Incident Response teams. The role is remote and involves managing case tracking, billing coordination, and stakeholder communication to ensure smooth incident handling.

Key responsibilities

• Manage case tracking activities and the case‑management system, ensuring accurate billing processes.
• Maintain up‑to‑date case notes, records, and supporting information in the designated database.
• Confirm that resolved incident records are closed before billing begins.
• Coordinate with billing and sales support teams to guarantee accurate and efficient invoicing.
• Assist case stakeholders with problem‑solving during cyber incidents.
• Partner with the Incident Coordination team to address partner and client challenges.
• Track documentation and facilitate data transfers between TransUnion and its clients.
• Provide courteous service to internal teams, partners, and clients.
• Deliver primary and ancillary administrative support to the Incident Response delivery team.

Required profile

• 1‑3 years of experience in an administrative or comparable support role (education or certifications may substitute).
• Demonstrated ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Strong written and verbal communication skills in English, capable of conveying complex ideas across organizational levels.
• Result‑driven, collaborative, and solution‑oriented approach with solid problem‑solving and interpersonal abilities.

Required skills

• Proficiency with the Microsoft Office suite.
• Proficiency with Salesforce.
• Proficiency with Smartsheet.