Customer Success Manager II – Strategic Account Services

About the role

Amazon's North American Seller Business is looking for a results‑driven Customer Success Manager II to join the Time Bound Account Management (TBAM) team. You will work with unmanaged 3P sellers in the US, using data‑driven insights and consultative engagement to improve inventory health, operations, and fulfillment performance.

Key responsibilities

• Proactively engage US 3P sellers through cold calls, emails, and structured meetings within a 30‑90 day engagement window.
• Develop and execute tailored strategies to optimize core inputs such as selection, pricing, and promotions.
• Source promotional deals for High‑Value Events (e.g., Prime Day) and ensure inventory readiness.
• Partner with internal teams to resolve friction points and unlock growth opportunities.
• Maintain accurate CRM records, log anecdotes, and contribute to weekly business reporting.

Required profile

• 5+ years of enterprise‑level sales, account management, or supply‑chain consulting experience, preferably in e‑commerce, retail technology, logistics, or SaaS.
• Bachelor’s degree required.
• Proven track record of exceeding targets using a consultative, solutions‑focused approach.
• Strong communication and presentation abilities, and comfort working in ambiguous, fast‑paced environments.

Required skills

• Advanced proficiency in Microsoft Excel.
• Experience with data analysis tools.