Customer Success Account Manager

About the role

Veeqo is looking for a Customer Success Account Manager to help small‑seller customers adopt and maximise the Veeqo platform. You will guide US‑based sellers through product demos, onboarding sessions and webinars, turning them into active shippers while delivering an exceptional experience.

Key responsibilities

• Conduct live product demonstrations and guided onboarding for new sellers.
• Lead one‑to‑one and group video sessions to drive feature adoption.
• Share product updates, best‑practice tips and performance insights.
• Measure success through contact volume, appointments booked, webinars delivered and churn prevention.
• Collaborate with the team to develop outbound sales activities starting Jan 2026.

Required profile

• Minimum 2 years of sales or account‑management experience.
• At least 3 years in a customer‑success or similar role.
• Strong analytical ability to assess performance drivers.
• Fluent written and spoken English.
• Highly organised, detail‑oriented and self‑motivated.

Required skills

What we offer

• Opportunity to shape a brand‑new Customer Success team.
• Exposure to a fast‑growing e‑commerce SaaS platform acquired by Amazon.
• Dynamic, fast‑paced environment that encourages innovation.