Customer Service Representative (Bilingual)

About the role

We are looking for a friendly, professional Bilingual Customer Service Representative to provide prompt assistance to our English‑ and Spanish‑speaking customers. The role involves handling inquiries across phone, email, chat and other channels while maintaining a high level of service quality.

Key responsibilities

• Deliver courteous service in both English and Spanish via phone, email, chat, or other communication tools.
• Assist customers with orders, billing, account issues, service problems and general requests.
• Document interactions, requests and resolutions accurately in company systems.
• Escalate complex cases to the appropriate department or supervisor.
• Follow established policies, procedures and quality standards.
• Maintain up‑to‑date customer information and protect confidential data.
• Meet performance, attendance and customer satisfaction targets.
• Collaborate with other teams to resolve issues and ensure a positive customer experience.

Required profile

• Fluent written and spoken English and Spanish.
• Strong verbal and written communication skills.
• Excellent listening, problem‑solving and conflict‑resolution abilities.
• Ability to multitask, prioritize and work in a fast‑paced environment.
• Professional, dependable and customer‑focused attitude.
• Availability to work weekends, evenings, holidays or other non‑standard hours as needed.

Required skills

• Experience with CRM systems.
• Familiarity with ticketing or customer support software.
• Proficiency using computers, email and chat platforms.

What we offer

• Competitive compensation.
• Opportunities for professional growth and development.
• Training and supportive team environment.