Customer Care Specialist – Dental Provider Support

About the role

Join a leading dental solutions company that designs and supplies implants, clear aligners, instruments and biomaterials. As a Customer Care Specialist you will be the primary point of contact for dental providers, helping them manage their ClearCorrect accounts and ensuring a smooth, high‑quality experience.

Key responsibilities

• Handle inbound contacts (phone, chat, email) to deliver top‑notch service to providers.
• Proactively reach out to providers and account representatives to resolve issues and share insights.
• Track all communications, case changes and issues using company tools and software.
• Continuously expand knowledge of orthodontics, industry trends and internal processes.
• Meet weekly productivity, efficiency and satisfaction targets.
• Collaborate across teams and departments to guarantee a world‑class provider experience.
• Attend team and company meetings to stay informed on relevant updates.

Required profile

• Minimum 1 + year experience in customer service or support.
• High school diploma or equivalent.
• Fluent English communication skills.
• Ability to thrive in a fast‑paced, team‑oriented environment.
• Strong interpersonal and written communication abilities.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint