Customer Service Advisor I

About the role

The Customer Service Advisor I will interact with clients through inbound and outbound calls, email, chat and other digital channels. The role focuses on resolving routine product or service issues, ensuring first‑contact resolution and delivering a courteous, professional experience.

Key responsibilities

• Greet customers courteously and follow agreed procedures.
• Listen attentively, demonstrate empathy, and clarify customer requirements.
• Provide first‑contact resolution and confirm customer understanding of solutions.
• Document interactions accurately and update customer files.
• Transfer misdirected requests to the appropriate team and contribute ideas for process improvement.
• Participate in initiatives aimed at boosting customer satisfaction and business performance.

Required profile

• High school diploma or equivalent experience.
• Basic computer operation knowledge and willingness to work rotating shifts.
• Strong customer‑service orientation with excellent listening and communication skills.
• Dependable, detail‑oriented and able to adapt quickly to changes.
• Solid problem‑solving abilities and basic technical understanding.