Customer Retention Sales Managed Services Renewals Specialist

About the role

The Customer Retention Sales (CRS) Managed Services Renewals Specialist drives renewal, extension, retention and expansion initiatives for Managed Print Services (MPS) and Managed Device Services (MDS) accounts. Working closely with Sales, Pursuit, COE, Solution Architects, Delivery, Finance and contract governance teams, the specialist ensures contracts are renewed on time, value is protected and growth opportunities are identified.

Key responsibilities

• Identify, track and prioritize expiring contracts based on timing, segment, value and risk.
• Forecast renewals 12–24 months ahead and engage proactively with customers.
• Develop renewal plans, roadmaps and win strategies aligned with customer needs.
• Conduct renewal vs. extension assessments, risk analyses and financial evaluations.
• Coordinate cross‑functional teams to create proposals, respond to RFPs and manage contract negotiations.
• Maintain renewal opportunities in HP Dynamics and related tracking tools for pipeline visibility.
• Prepare detailed financial analyses and data‑driven reports for senior leadership.
• Monitor account health, perform risk assessments and recommend value‑added services.

Required profile

• Proven experience managing renewal cycles for Managed Services contracts.
• Strong analytical skills with ability to evaluate financial risks and create detailed forecasts.
• Excellent coordination skills to align multiple internal stakeholders.
• Ability to develop strategic renewal plans and drive execution.

Required skills

• HP Dynamics (CRM) proficiency