Client Manager – Remote

About the role

The Client Manager reports to the Sales Director of the Client Management Team and works in a hybrid capacity focused on sales, account management, and service. The role is responsible for managing, retaining, and driving revenue growth within an existing client base.

Key responsibilities

• Collaborate with internal departments such as ClientCare, Billing, Product, Technical Support, and Implementation to achieve results.
• Manage and resolve inbound client inquiries, including sales and service requests.
• Conduct outbound calls and emails to retain and grow relationships with existing clients.
• Use automation tools for outbound prospecting messaging.
• Enhance client relationships by addressing service needs, research, and special projects.
• Provide product training to ensure effective use of Experian services.
• Lead consultative discovery sessions to identify renewal and upsell opportunities.
• Monitor client usage behavior to spot trends and address them.
• Oversee the full sales process from identification to contracting.
• Initiate and obtain documentation for product or service changes related to security, credentialing, data reporting, and legislative requirements.

Required profile

• 2+ years of customer‑facing and sales experience.
• 3+ years in Credit Bureau, Financial Services, Banking, Credit Unions, or Mortgage sectors.
• Background in Financial Services, Banking, Credit Unions, or Mortgage.
• Understanding of credit, risk, fraud, and decisioning programs.
• Comfortable working in a team‑oriented service and sales environment.
• Working knowledge of Salesforce.com CRM system.
• Bachelor’s degree.

Required skills

• Salesforce.com CRM.
• Automation tools for outbound prospecting.

What we offer

• Medical, life and dental insurance.
• International Share Save Plan.
• Flex work / work‑from‑home options.
• Paid time off.
• Annual performance bonus.
• Education reimbursement.
• Family bonding and bereavement leave.
• Referral program.