Bilingual Technical Support Advisor – Chat

About the role

Join our team as a Bilingual Technical Chat Support Advisor, providing real‑time assistance to customers in English and Spanish. You will troubleshoot device, service, and account issues while delivering a positive support experience.

Key responsibilities

• Diagnose and resolve common technical and account‑related inquiries via chat.
• Identify effective solutions and guide customers through each step.
• Maintain high quality standards in a metrics‑driven environment.

Required profile

• Customer‑focused mindset with a passion for helping others.
• Strong troubleshooting and problem‑solving abilities.
• Fast learner who can absorb technical information quickly.
• Detail‑oriented, organized, and adaptable to changing processes.
• Comfortable receiving coaching and performance feedback.
• Team player who can also work independently.

What we offer

• Transportation for eligible early‑morning shifts.
• Competitive account bonus and referral income opportunities.
• On‑site doctor, free on‑site gym, and employee assistance program.
• Cafeteria subsidy, birthday day off, and Benefit Hub discounts.
• Top Performer Recognition, CNX University free courses, LinkedIn Learning access.
• Career Growth Program for continuous development.