Customer Care Representative – Sports Account

About the role

Join a world‑renowned sports retail brand as a bilingual Customer Care Sports Advisor. You will be the primary link between the brand and its customers, delivering personalized support and ensuring every interaction leaves a positive impression.

Key responsibilities

• Answer customer inquiries about purchases, deliveries, account issues, and product recommendations.
• Provide clear guidance on products and services, helping customers make informed decisions.
• Maintain a customer‑centric approach, building rapport and resolving issues efficiently.

Required profile

• Passionate about creating positive experiences through attentive service and active listening.
• Solution‑oriented thinker who can identify needs and recommend valuable products.
• Advanced English proficiency (B2+), with strong written and verbal communication skills.
• Comfortable navigating multiple digital applications simultaneously.
• Resilient and adaptable, able to manage shifting priorities and varied customer situations.

What we offer

• Exclusive discounts in the brand’s store.
• Competitive account bonus and referral income opportunities.
• On‑site doctor and free gym access.
• Employee Assistance Program covering finance, legal, and psychological support.
• Cafeteria subsidy, birthday day off, and Benefit Hub discounts on hotels, flights, restaurants, gyms, etc.
• Top Performer Recognition Program and career growth initiatives.
• Free online courses and certifications through CNX University and LinkedIn Learning.