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Cette offre a expire le 13/07/2026. Elle n'accepte plus de candidatures.
Consumer Relations Manager
Procter & Gamble · San Jose
Description du poste
About the role
Join our dynamic team as a Consumer Experience Center Manager in San José. You will lead a team to deliver exceptional consumer experiences, aligning operations with brand standards.
Key responsibilities
- Oversee daily center operations, ensuring service excellence and alignment with brand needs.
- Manage staffing, scheduling, training development, and performance assessments.
- Monitor contact volume, track performance metrics, and prepare reports for senior management.
- Implement quality assurance programs and continuous process improvements.
- Manage the center’s budget and collaborate with other departments.
Required profile
- Proven experience managing teams and strengthening culture.
- Demonstrated ability to deliver service operations with excellence.
- Advanced proficiency in spoken and written English.
- Experience driving process transformation and optimization.
Required skills
- Digital tools selection and utilization.
- Data analytics and KPI monitoring.
- Vendor management.
- Continuous improvement methodologies.
- Research methodology for consumer insights.
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Procter & Gamble
San Jose
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