Channel Operations Analyst (Temporary, 11 Months)

About the role

Baxter is hiring a Channel Operations Contractor / Analyst for an 11-month temporary assignment in La Aurora. The role supports daily operational activities for the Medical Products Division and the US Hospital Products Division, resolving complex requests received by email, shared mailboxes and SharePoint, and works with Sales, Contracts Management, Customer Service, Customer Master, Supply Chain, IT and other stakeholders. It also supports the migration to Model N, including system readiness, testing, data validation, issue tracking, process transition, documentation and post-go-live stabilization.

Key responsibilities

• Process monthly and daily activities according to the operational calendar to meet SLAs.
• Support Model N migration and stabilization, including UAT support, data validation, defect/issue tracking, process documentation, hypercare support and post-go-live stabilization.
• Partner with IT, Sales, Contracts Management and Channel Operations to identify process gaps, validate system outputs and escalate risks or issues.
• Resolve requests and operational issues using Model N, Excel, JDEdwards, Cognos, Outlook and SharePoint.
• Fix errors related to traces, chargebacks, cross-reference errors, PCN errors and other operational exceptions.
• Support and prepare weekly and/or monthly uploads.
• Create, update and maintain SOPs, job aids and process documentation, including changes needed for the Model N migration.
• Provide excellent customer service to internal and external customers.

Required profile

• Bachelor's degree in business administration or a similar field.
• 2 years of experience in finance, commercial operations or contract operations.
• Experience supporting system migrations, UAT, hypercare, post-go-live stabilization or process transition is highly preferred.
• Customer focus, collaboration, teamwork and strong attention to detail.

Required skills

• Intermediate to advanced Excel proficiency.
• Hands-on experience with Model N, including navigating the system, validating data and supporting issue resolution.
• Experience with AS/400 and ERP systems such as JDE Oracle is a plus.