Senior Project Manager - Localization

About the role

The Senior Project Manager is a key member of the Operations team, responsible for developing localization solutions and workflows, delivering projects on time and accurately, and working closely with Client Managers to maximize revenue and build long-term client relationships. The role is a leadership position that may include mentoring Project Managers and supervising one or more of them, and serves as the primary point of contact for clients.

Key responsibilities

• Build relationships with current and prospective clients, identify new business opportunities and share them with the Sales team, and support the Sales team in closing deals.
• Develop and execute solutions for clients, maintain close contact on issues, and authorize and sign off on delivered projects.
• Manage Project Managers and Project Coordinators, and supervise and mentor them.
• Work with the Sales team and Project Managers to set project schedules and keep communication lines open.
• Maintain and update business systems such as WorkFront and the LLTS Wiki, and represent the company at trade shows and conferences when needed.
• Arrange and assign linguists, manage contractors, and monitor quality control so projects are delivered on time, on budget and to specification.
• Track projects, report status and issues to Account Executives, and train and consult with Project Managers.
• Contribute to the Process and Quality Improvement Initiative and give feedback to management on process improvements.

Required profile

• Minimum of a Bachelor's degree or equivalent experience.
• Hands-on knowledge of database functions and concepts.
• Ability to work independently, with strong organizational and communication skills.
• Foreign language skills are a plus.
• For U.S. positions, candidates must be authorized to work in the U.S. without visa sponsorship.

Required skills

• MS Office suite (Word, Excel, PowerPoint, Outlook).
• Project management fundamentals as applied to the localization industry.