Business Development Representative

About the role

Bill Gosling Outsourcing, a global provider of customer care, sales and financial services outsourcing solutions, is looking for a Business Development Representative. The role captures deals that meet the company's risk and profitability guidelines and builds and maintains profitable relationships with dealerships and customers. It is a full-time, office-based position.

Key responsibilities

• Handle inbound and outbound calls, emails and other channels, updating customer account information
• Build and maintain positive relationships with dealers through daily conversations and solicitations
• Communicate credit decisions to the dealer customer within the prescribed timeline
• Work with the dealer representative to agree on an acceptable deal structure
• Resolve consumer objections and refer complaints to the reporting manager
• Update customer files according to regulatory, client-specific and corporate guidelines, and make accurate records in French and English where applicable
• Review customer files, collaborate on root cause analysis and drive resolution of issues
• Deliver company and client metrics regularly and champion company values and programs

Required profile

• Previous experience in a collections or phone sales position is required
• Experience in tier II customer support and/or customer retention is a strong asset
• High school education is preferred but not required
• Full-time office work

Required skills

• English at CEFR C1 level, or 90% or higher on an English proficiency test
• Excellent verbal and written communication
• Problem-solving, attention to detail and adaptability
• Comfort with customer service platforms and CRM systems

What we offer

• Paid training and a supportive workplace
• Transportation, free parking and an onsite gym
• Smart Fit membership perks and discounts on dental, education, medical, pet services, restaurants and travel
• Employee Assistance Program, performance and referral bonuses, paid birthday and marriage leave
• Career development, onsite games rooms and employee engagement activities