Associate, Social Media Channel Operations

About the role

Within Deloitte's internal marketing and communications, this role sits in the Channel Strategy team and focuses on Deloitte U.S. social media handles. It is an experienced position coordinating and supporting social media channel operations, including project planning, governance and compliance, and it does not primarily create or publish social media content.

Key responsibilities

• Prepare and distribute best practices, platform updates, process documentation and operational changes affecting U.S.-owned and globally shared social media handles
• Develop project activities, timelines and deliverables for social media operations, maintenance, management and governance
• Maintain the central repository of best practices, standards and process documentation, and keep accurate records of handles, permissions and access credentials
• Review social media platforms and applications, document findings and escalate issues
• Research emerging features, trends and platforms and summarize them for the team
• Monitor for unauthorized or unverified Deloitte-branded handles and route findings through the review process
• Support project plans, account health and brand compliance checks, and coordinate with the Global team and risk management teams
• Share insights and best practices with Deloitte firms globally, and build working knowledge of emerging technologies such as AI and large language models
• Document opportunities to streamline processes or automate routine work, and provide day-to-day operational support for the U.S. firm's social media program

Required profile

• Bachelor's degree in marketing or a related discipline
• 2+ years of relevant experience in marketing, social media, websites and/or project management
• Experience supporting process documentation, training and/or change management in marketing operations
• Strong written and verbal communication, including English and Spanish
• Ability to travel as needed and to be legally authorized to work in Costa Rica without employer sponsorship

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with social media platforms (LinkedIn, Facebook, Instagram, Meta Business Suite, X, YouTube) is a plus